Refund policy
Last updated: August 2026
We offer a 30-day exchange window. You have 30 days from the date you receive your order to request an exchange.
Eligibility
To qualify for an exchange, the item must be:
- Unopened and unused
- In its original sealed packaging with all tags intact
- Accompanied by your order confirmation or proof of purchase
Items that have been opened, unsealed, partially used, or show any signs of use are not eligible for exchange, return, or refund. Because our products are applied directly to the skin, once a seal is broken we cannot accept the item back or resell it. This is a hygiene requirement, not a loophole.
How to request an exchange
Contact us at admin@sftradeae.com before sending anything back. Include your order number and the item you would like in exchange. Do not send items back without prior approval. Unapproved returns will not be accepted or refunded.
If your exchange is approved, we will provide instructions on where to send your original item. Once we receive and inspect it, your replacement will be processed as a new order.
Damaged or incorrect items
Inspect your order when it arrives. If the item is defective, damaged, or incorrect, contact us at admin@sftradeae.com within 48 hours of delivery with photos of the issue. We will replace or resolve it at our cost.
What cannot be exchanged
- Any item that has been opened, unsealed, or used
- Sale items and final-sale promotions
- Gift cards
- Items returned without prior approval
Processing time
Approved exchanges are processed within 10 business days of receiving your returned item. If more than 15 business days have passed since approval, contact us at admin@sftradeae.com.
European Union 14-day cooling-off period
If your order was shipped to the European Union, you have the right to cancel or exchange within 14 days of receipt for any reason. The item must still be unopened, unused, sealed in its original packaging, with tags and proof of purchase. Opened or used items are excluded from this right where permitted under EU consumer protection regulations for sealed hygiene products.
The 60-night guarantee is separate from this policy
Our 60-night guarantee on select products allows you to use the product and request a refund if you see no results. That guarantee has its own terms and applies only to products where it is explicitly stated on the product page at full price. Items purchased at a discounted or sale price are not eligible for the 60-night guarantee. This exchange policy covers everything else.